NOSWELL (A trading name of Sealwise Limited)

PRIVACY POLICY

1. INTRODUCTION

1.1 Noswell is a trading name of Sealwise Limited (company number 07751844) (“we”, “us”, “our”). We are committed to protecting and respecting your privacy.

1.2 This policy sets out how we collect, use, store and protect any personal information you provide to us when you use our website https://www.noswell.co.uk or place an order with us.

1.3 We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.4 Our registered address is Unit 5 Mendip Business Park, Mendip Road, Rooksbridge, Axbridge, Somerset, BS26 2UG.

2. INFORMATION WE COLLECT

2.1 We may collect and process the following personal data about you:

(a) Identity Data: name, title, company name.

(b) Contact Data: billing address, delivery address, email address, telephone numbers.

(c) Financial Data: payment card details (processed securely by our payment provider – we do not store your full card details).

(d) Transaction Data: details of products you have purchased from us, order history, and payment records.

(e) Account Data: your username, password, account preferences, and purchase history if you create an account with us.

(f) Technical Data: internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

(g) Usage Data: information about how you use our website, products and services.

3. HOW WE COLLECT YOUR INFORMATION

3.1 We collect information from you when you:

(a) Create an account on our website.

(b) Place an order for products.

(c) Contact us by telephone, email or post.

(d) Browse our website (through cookies and similar technologies).

4. HOW WE USE YOUR INFORMATION

4.1 We use your personal data for the following purposes:

(a) To fulfil orders: processing your orders, arranging delivery, and managing payments.

(b) To manage your account: maintaining your online account and order history.

(c) To communicate with you: responding to your enquiries, notifying you of order updates, and providing customer support.

(d) To comply with legal obligations: keeping records for tax and accounting purposes.

(e) To improve our website: analysing how visitors use our site to enhance functionality and user experience.

(f) To protect our business: detecting and preventing fraud or other illegal activities.

5. LEGAL BASIS FOR PROCESSING

5.1 We process your personal data on the following legal bases:

(a) Contract: processing is necessary to fulfil our contract with you (e.g. processing orders, delivering products).

(b) Legal obligation: processing is necessary to comply with our legal obligations (e.g. tax records, fraud prevention).

(c) Legitimate interests: processing is necessary for our legitimate business interests (e.g. improving our website, protecting against fraud), provided these do not override your rights.

(d) Consent: where you have given us consent to process your data for a specific purpose (e.g. cookies).

6. SHARING YOUR INFORMATION

6.1 We may share your personal data with the following third parties:

(a) Payment processors: Global Payments / Evo Payments processes card payments securely on our behalf. They will have access to your payment card details solely for the purpose of processing transactions.

(b) Delivery and courier services: we share your name, address and contact details with courier companies to deliver your orders.

(c) Professional advisers: our accountants, lawyers or other professional advisers where necessary.

(d) Legal and regulatory authorities: where required by law or to protect our legal rights.

6.2 We do not sell, rent or trade your personal information to any third parties for marketing purposes.

7. COOKIES

7.1 Our website uses cookies to distinguish you from other users and to improve your browsing experience.

7.2 Cookies are small text files placed on your device when you visit our website. They help us to:

(a) Remember your preferences and settings.

(b) Understand how you use our website.

(c) Enable certain functions such as your shopping basket.

7.3 You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

8. DATA RETENTION

8.1 We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

(a) Order and transaction data: 7 years from the date of the transaction (for tax and accounting purposes).

(b) Account data: for as long as your account remains active, and for a reasonable period thereafter in case you wish to reactivate it.

(c) Enquiry correspondence: 3 years from the date of your last contact with us.

8.2 After these periods, your data will be securely deleted or anonymised.

9. DATA SECURITY

9.1 We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorised way.

9.2 Payment transactions are processed securely through Global Payments / Evo Payments. We do not store your full payment card details on our systems.

9.3 We limit access to your personal data to those employees and third parties who have a business need to access it.

10. YOUR RIGHTS

10.1 Under data protection law, you have the following rights:

(a) Right of access: you can request a copy of the personal data we hold about you.

(b) Right to rectification: you can ask us to correct inaccurate or incomplete data.

(c) Right to erasure: you can ask us to delete your personal data in certain circumstances.

(d) Right to restrict processing: you can ask us to limit how we use your data.

(e) Right to data portability: you can request a copy of your data in a machine-readable format.

(f) Right to object: you can object to certain types of processing, such as processing based on legitimate interests.

(g) Right to withdraw consent: where we rely on consent, you can withdraw it at any time.

10.2 To exercise any of these rights, please contact us at support@noswell.co.uk.

10.3 We will respond to your request within one month. There is no fee for making a request, although we may charge a reasonable fee if your request is clearly unfounded or excessive.

10.4 You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly. The ICO can be contacted at https://ico.org.uk or by telephone on 0303 123 1113.

11. THIRD-PARTY LINKS

11.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal data.

12. CHANGES TO THIS POLICY

12.1 We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

12.2 We encourage you to review this policy periodically to stay informed about how we protect your information.

13. CONTACT US

13.1 If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: support@noswell.co.uk

Telephone: 01934 750084

Post: Noswell, Unit 5 Mendip Business Park, Mendip Road, Rooksbridge, Axbridge, Somerset, BS26 2UG

Last updated: February 2025